Engagement Centre Order Management Specialist with German

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

SENIORITY LEVEL: Non-management

FUNCTION: Marketing/Finance

LOCATION: Warsaw, Poland

TYPE OF CONTRACT: Permanent

BENEFITS

• Private Medical Subscription and Life Insurance
• Fitness, Wellness and Mental Health benefits
• Learning & Development programs
• Hybrid work

ROLE POSITIONING AND OBJECTIVES

The Engagement Centre is fully dedicated providing world class customer service to our consumers and distributors. We provide multi-channel support and have the best team of people ready to assist them.

Your role will be to assist our B2B customers with the Order Management process, ensuring they receive a smooth and positive experience within this phase. Your role will cover the order, delivery and returns as well as reconciliation or credit notes where applicable.

Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally.

We’re waiting for you to apply so you can discover how you can be part of a team that thrives on meaningful engagement and customer satisfaction.

Seize the opportunity to shape the future of customer interactions with BAT's Engagement Centre!

WHAT YOU WILL BE ACCOUNTABLE FOR

• Manage order processing in SAP for all Customers and Field Force, i.e., Retail and HoReCa (stock, cash sales, etc.)
• Manage returns from start to end by ensuring a proper return treatment with the Warehouse team.
• Run product availability checks and maintain up to date the portfolio file for Customers and Field Force orders.
• Ensure and maintain effective information flow with key stakeholder (e.g., Factory, Supply Chain, Field force incl. Managers)
• Be a key driver of active selling: influence orders proactively when launches, LEP, etc.
• Field Force and HoReCa reconciliation in collaboration with the Finance team.

EXPERIENCE, SKILLS, KNOWLEDGE

• Proficiency in German and an advanced level of English.
• Previous experience in order management.
• Familiarity with ERP or CRM systems.
• Stakeholder management and collaboration skills.

BENEFICIAL

• Fluency in Italian.

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets.
• Brands sold in over 200 markets, made in 44 factories in 42 countries.
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations.
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner.
• Seal Award winner – one of 50 most sustainable companies.

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!