Future Talent Wanted - Ecommerce Associate

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

This posting is for future hiring needs. While the role is not immediately available, we are collecting applications in anticipation of upcoming opportunities and pipeline purposes. If you are a strong fit for the role, we will be getting in touch with you for the next steps.

ROLE SUMMARY

This role is part of Marketing – New Categories and is responsible for handling the operations of MEC E-commerce As an E-Commerce Associate, you will work with other members of our E-Commerce Operations team to maintain and run the day-to-day operations of our e-commerce sites in APMEA WEST markets.The selected candidate must work according to Canadian hours to ensure alignment with the team and operations. The shift timing will be from 5 PM to 1 AM PK time.

Your key responsibilities will include:

Performance and Optimization

Collaborate with the technical teams regarding the stability of the websites, raise any technical challenges to the IDT team, and follow up on resolution.

Sales Performance

• Track E-Com sales daily
• Handle the operations between the distributors & fulfillment agencies
• Follow up on orders to ensure consumer happiness.
• Raise any issue related to delayed orders from Consumers to Relevant Stakeholders (ie, the consumer directly contacting customer care or status showing the order as delayed)
• Stock Movement between Distributor and fulfillment agencies.
• Maintain an adequate stock level for E-Com to avoid any OOS situation

Site Maintenance

• Daily checks of the site to ensure there are no glitches, the site is functioning on both desktop and mobile, and site speed is acceptable
• Reporting
• Create weekly and monthly E-Commerce reports to share with relevant partners.
• Extract and prepare Daily Reports to share with relevant partners.
• Extract and prepare weekly payment details to share with relevant partners.

Reconciliation

• Handle the reconciliation with both distributor & fulfillment agencies.
• Review and reconcile sales with relevant partners before posting it on the system daily
• Reconcile VAT returns with Finance and handle PO tracker and Hypercare.
• Reconcile monthly received invoices from fulfillment agencies.
• Handle ongoing customer relationships by setting the standard processes with our customer care agency.
• Define the best approach to dealing with complaints & compensation within the allocated budget.

What are we looking for?

• Experience in working with overseas clients & agencies is an added advantage.
• 2+ years of experience in e-commerce store operations management.
• Experience in Shopify storefront management.
• Strong troubleshooting, problem-solving, and analytical skills and partner management.
• Strong presentation, interpersonal, and communication skills.

What we offer you?

• We offer a market-leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.