Employee Services Subject Matter Expert

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

SENIORITY LEVEL: Experienced Non-Management

FUNCTION:Digital Business Solutions – Global Business Solutions Human Resources

ALLOWANCE/SALARY RANGE: Starting at RM 5,400 + Excellent Benefits + Bonus

LOCATION: Sunway Geo Tower, Bandar Sunway

ROLE POSITIONING AND OBJECTIVES

The incumbent is responsible to implement Tier 1 and Tier 2 Employee services related service requests sent by the CoE or Business HR as well as answer sophisticated Employee queries related to Tier 1 & Employee Admin matters. This provides Employee services related expertise, ensuring that all administration processes are driven and aligned to BAT’s business strategy and resourcing needs.

Reports to:Employee Service Team Lead

Reporting Level: Individual Contributor

Geographic Scope: Direct Reporting Business Units

WHAT YOU WILL BE ACCOUNTABLE FOR

• Specializes in Tier 1 & Tier 2 Employee Services support while ensuring that relevant processes are delivered optimally and always provides excellent Customer services
• Implement requests from CoE or Business HR and addresses complex queries
• Ensures process alignment with business strategy and resourcing needs
• Collaborates with HRBPs, CoEs, and internal DBS HR teams
• Leads and supervises employee service team
• Drives operational excellence and KPI achievement
• Leads all aspects of HR data administration and maintains data configuration
• Provides ongoing mentorship and handles BAU activities
• Evaluates team performance and adherence to company policies
• Delivers data management services with focus on quality assurance
• Promotes continuous improvement and investigates escalations
• Ensures confidentiality and security of personnel records

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Bachelor's Degree in Human Resources, Business Administration, or an equivalent field
• Prior supervisory experience or team leadership skills
• Proven experience of a minimum of 3 years in a HR Shared Services or Employee Services
• Diligent focus on detail with an unwavering commitment to precision
• Proficiency in Microsoft Word, PowerPoint, and Excel; familiarity with SuccessFactors is advantageous
• Strong work ethic, positive demeanour, and analytical skills
• Customer service-oriented approach with outstanding communication and problem-solving abilities
• Demonstrates integrity, perseverance, and grace in client interactions
• Mature, independent, resourceful, proactive, and team-oriented
• Willingness to work on Public Holidays on a rotational basis
• Experience with Regional HR Shared Services is a plus
• Proficient in data management and HR processes will be an added advantage

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!