Employee Services Specialist

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to embrace our values every day. Come be a part of this journey!

JOB TITLE: Employee Services Specialist

FUNCTION: HR

CITY & COUNTRY: Bucharest, Romania

TYPE OF CONTRACT: Fixed Term (until December 2024)

REPORTING TO: Employee Services Lead 

• Provides generalist HR advice and guidance on our HR policies, processes, and general queries, acting as the first point of contact (via phone or email) for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available.
• Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions.
• Analyses customer requests and resolves queries that require specialist support or advances them to appropriate parties.
• Maintains employees' personal records in accordance with policies.
• Guides employees and managers in solving requests using the self-service functionalities of HR systems, including redirection to appropriate sources of information.
• Monitors own performance against service standards, established SLAs and Key Performance Indicators, to ensure that a professional, efficient, and quality service is consistently provided to customers.

• Bachelor's Degree in a relevant area.
• Experience in HR Administration with an understanding of HR practices and policies.
• English language proficiency.
• Experience with the MS Office package.
• Problem Solving skills - diagnoses, negotiates, and arranges the solutions to tackle business problems.
• Excellent verbal and written communications across different audiences and channels.
• Knowledge of the systems and technologies used (SuccessFactors - Employee Central, Case Management System, Knowledge Management System etc) will be a plus.
• Knowledge of HR policies and processes, interpretation of information necessary to provide support or resolve transactions.
• Customer Service - provides services necessary to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality.
• Problem Solving - identifies, negotiates, and coordinates the solutions needed to solve problems related to different communication channels and different groups of people.

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!